Sunday, 28 April 2013 08:51

Chapter 2 - Process-Aware Information Systems

The success of commercial enterprises increasingly depends on their ability to flexibly and quickly react to changes in their environment. Businesses are therefore interested in improving the efficiency and quality of their business processes and in aligning their information systems in a process-centered way. This chapter deals with basic concepts related to business process automation and process-aware information systems (PAISs). Characteristic properties, perspectives, and components of a PAIS are presented based on real-world process scenarios.

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To improve is to change; to be perfect is to change often.

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