Sunday, 28 April 2013 08:42

Chapter 1 - Introduction

During the last decade process-aware information systems (PAISs) have become increasingly popular to effectively support the business processes of a company at an operational level. However, to cope with the dynamic nature of business processes, PAISs not only need to be able to deal with exceptions, change the execution of single business cases on the fly, efficiently deal with uncertainty, and cope with variability, but must also support the evolution of business processes over time. The goal of this book is to address these flexibility needs and to provide an overview of PAIS flexibility issues including challenges, methods and technologies. This chapter discusses the scope of the book in detail, describes its intended target audiences, and presents learning objectives.

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To improve is to change; to be perfect is to change often.

_ Winston Churchill